Patient Center
Your Patient Resource Center
Welcome to our patient resource center! Here you’ll find helpful information regarding appointments, insurance and billing, device care, and frequently asked questions. Our goal is to make your experience with us as smooth and informative as possible. If you can’t find the answer you’re looking for, please don’t hesitate to contact our friendly team directly.
Appointments & Consultations
You can schedule an appointment by calling our office at (702)899-1700 during our business hours, or you can request an appointment online through the “Contact Us” or “Request an Appointment” section of our website.
Please bring your doctor’s referral (if required by your insurance), your insurance card(s), a valid form of photo identification, and any relevant medical records, such as imaging reports or physical therapy notes. You may also want to bring a list of your current medications and any questions you have for our practitioners.
Initial consultations typically last between 30 min to an hour, but this can vary depending on your individual needs and the complexity of your case.
Whether you need a referral depends on your insurance plan. Some insurance providers require a referral from your primary care physician or specialist before you can see a prosthetist or orthotist. Please check with your insurance provider, or feel free to contact our office, and we can help clarify this for you.
During your evaluation, one of our certified prosthetists or orthotists will conduct a thorough assessment of your needs. This may include a physical examination, gait analysis, measurements, and a discussion about your goals and lifestyle. We will work with you to determine the most appropriate device for your situation.
Yes, you are welcome to bring a family member or caregiver with you to your appointment for support and to help with communication.
We may offer virtual consultations for certain situations, such as follow-up appointments or initial discussions. Please inquire with our office to see if a virtual consultation is appropriate for your needs.
Insurance & Billing
We accept a wide range of major insurance plans. However, coverage can vary. We recommend contacting your insurance provider to verify your specific benefits and coverage for prosthetic and/or orthotic services.
Yes, as a courtesy to our patients, we will bill your insurance provider directly. We will also work with you to understand your estimated out-of-pocket costs.
We accept various forms of payment, including [List accepted payment methods, e.g., cash, checks, major credit cards, HSA/FSA cards].
The cost of a prosthetic or orthotic device varies significantly depending on the type of device, materials used, complexity of design, and your insurance coverage. We will provide you with a detailed cost estimate after your evaluation and once a specific device has been recommended.
We understand that the cost of prosthetic and orthotic care can be a concern. Please speak with our billing department to discuss potential payment plan options or if you have questions about financial assistance programs.
For many insurance plans, pre-authorization is required before a device can be fabricated. Our team will handle the pre-authorization process on your behalf, working directly with your insurance provider to obtain the necessary approvals.
If your insurance denies coverage, we will work with you and your insurance provider to understand the reason for the denial and explore potential options for appeal or alternative solutions.
you in understanding the general aspects of your insurance coverage for prosthetic and orthotic services, it is ultimately your responsibility to be familiar with your specific plan benefits. We encourage you to contact your insurance provider directly for detailed information about your coverage.
Prosthetic & Orthotic Devices
We offer a comprehensive range of upper and lower limb prosthetics, including body-powered, myoelectric, and microprocessor-controlled devices. We specialize in providing customized solutions to meet individual needs and activity levels.
We provide a wide variety of orthotic devices, including custom-fabricated and off-the-shelf braces, supports, and insoles for various parts of the body, such as the foot, ankle, knee, hip, spine, and upper extremities.
The timeline for receiving your device depends on several factors, including insurance authorization, the complexity of the device, and the fabrication process. We will provide you with an estimated timeframe after your evaluation and once your device design is finalized.
Many of our prosthetic and orthotic devices are custom-fabricated based on precise measurements and molds taken of your body. This ensures optimal fit, comfort, and function. We also offer some high-quality off-the-shelf options when appropriate.
Yes, you will receive comprehensive training from our practitioners on how to properly don and doff your device, ambulate (if applicable), care for it, and address any potential issues. We want to ensure you feel confident and comfortable using your new device.
Once your device is fabricated, you will have a fitting appointment where our practitioner will ensure proper fit and alignment. Adjustments may be necessary to optimize comfort and function. We will work with you throughout this process.
We will provide you with detailed instructions on how to properly care for your specific device, including cleaning, maintenance, and any precautions you should take. Following these instructions will help prolong the life of your device.
The lifespan of a prosthetic or orthotic device varies depending on factors such as the type of device, materials used, your activity level, and how well it is maintained. We will discuss the expected lifespan of your device with you.
If you experience any issues with your device, such as discomfort, improper fit, or mechanical problems, please contact our office immediately to schedule a repair or adjustment appointment.
prosthetic and orthotic devices are designed to allow for participation in various activities. We will work with you to select a device that aligns with your activity goals and provide guidance on safe and effective use during these activities.